Refunds/Returns

Return Policy
We're happy to provide full reimbursement on products that were damaged or not properly made
  • Returns must be initiated within 30 days of delivery. Just send emails to our support team at info@shopnightlabel.com or using the contact form on our website to inform us your return request with your original order number, a customer support will help you go through the return process and confirm the return information with you
  • Items must be in brand new condition, unopened and have their original barcode sticker, original packaging, etc (if applicable) to qualify for a refund.
  • All returned package will be reviewed by our team in return center to determine if the item is in new, unopened, unused condition.
  • Refunds can only be issued to your original payment method once the product is deemed in new condition.

 

Defective Products
If you need to return a product because the item is damaged or defective, we’ll also take care of you! Please contact our support team to provide the order ID number and detailed information regarding the damaged or defective product (sometimes you may need to provide images of defective products) and we'll be happy to resolve the issue with replacement or refund.

 

 

 

Free Items

We are not able to refund or replace free items. Returns that include a free item (i.e. gift with purchase) may not be eligible for full reimbursement. Feel free to reach out to us for details on your specific situation.

 

Return & Refund Processing Time:
Returns are processed once a week by the warehouse so please allow 7 to 10 days after the return is received for it to be processed. An email confirmation will be sent to you once the return is processed.
Once the refund is processed, an email notification will be sent to your email address on account. The refund may take 3-7 business days to process through depending on the original payment method.